Returns & Refunds Policy

Last Updated: 01/06/2026

At King's Lynn Toys, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refunds Policy below.

Your Right to Cancel

Under UK consumer law, customers have the right to cancel eligible online orders within 14 days of receiving their goods.

To exercise your right to cancel, please contact us within 14 days of delivery. You then have a further 14 days to return the item to us.

Returns Eligibility

To be eligible for a return, items must:

  • Be returned within the applicable return period

  • Be unused and in their original condition

  • Include all original packaging, labels, and accessories

  • Be suitable for resale

We reserve the right to reduce a refund if an item has been handled beyond what is necessary to inspect it.

Non-Returnable Items

The following items may not be eligible for return unless faulty:

  • Personalised or custom-made products

  • Sealed items that have been opened where hygiene or safety considerations apply

  • Gift cards

  • Downloadable digital products

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible and provide photographs where applicable.

We will work with you to arrange a replacement, exchange, or refund in accordance with your statutory rights.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item.

If the item is faulty, damaged, or supplied in error, we will cover reasonable return postage costs where appropriate.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days, although the exact timing may vary depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us before returning your order. Exchanges are subject to product availability.

How to Start a Return

To request a return, please contact us with:

  • Your order number

  • Your name

  • Details of the item(s) you wish to return

  • The reason for the return

Contact Us

If you have any questions regarding returns or refunds, please contact us:

King's Lynn Toys

Email: admin@kingslynndiscounts.co.uk

United Kingdom